GB/T 36464.3-2018
ActiveInformation technology—Intelligent speech interaction system—Part 3: Intelligent customer service
信息技术 智能语音交互系统 第3部分：智能客服
Application Summary AI generated
This standard specifies the technical requirements, functional architecture, and performance evaluation methods for intelligent customer service systems that utilize speech interaction. It is applied in the design, development, and testing of automated customer service platforms across industries such as telecommunications, finance, and e-commerce. The standard ensures consistent quality in speech recognition, natural language understanding, and response accuracy for user inquiries.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.